Effective Date: 2/1/23
Last Updated: 1/1/25
STRAIN, LLC. (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”), available through the Apple App Store and Google Play Store.
By using the App, you agree to the terms of this Privacy Policy.
When you create an account or place an order, we may collect:
Full name
Email address
Phone number
Delivery address
Payment information (processed via third-party payment processors)
With your consent, we collect real-time GPS location data to:
Provide nearby services or delivery
Enhance user experience
Prevent fraud or misuse
You can enable or disable location services at any time through your device settings.
We may automatically collect:
Device type and ID
OS version
App version
Log files, crash data, and performance metrics
Interaction data (e.g. pages visited, features used)
Details related to:
Products or services ordered
Transaction history
Order status and support interactions
We use the information to:
Create and manage your account
Provide location-based services
Process and fulfill orders
Communicate with you about updates, offers, or issues
Analyze usage and improve app performance
Comply with legal obligations
We do not sell your personal data. We may share it with:
Service Providers: For hosting, payments, analytics, and delivery
Legal Authorities: If required by law or to protect rights and safety
Business Transfers: In the event of a merger, acquisition, or asset sale
All third-party services are required to maintain your data securely.
We retain your information for as long as:
Your account is active
Necessary to fulfill the purposes described
Required by law (e.g. tax, audit, or compliance)
You may request deletion at any time.
Depending on your location, you may have the right to:
Access or correct your data
Request deletion of your data
Withdraw consent
Object to processing
To exercise any of these rights, contact us at [email protected].
Our app is not intended for children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect data from children.
We use industry-standard security measures to protect your data, including:
Encryption (e.g., SSL)
Secure authentication
Access controls
Despite our efforts, no method of transmission or storage is 100% secure.
If you are using the app outside of United States, your information may be transferred to and processed in your country, where data protection laws may differ.
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing your data.
We may update this policy from time to time. We will notify you of material changes via:
In-app notifications
Email (if provided)
Please review this policy periodically.
If you have questions or concerns, contact us at:
Email: [email protected]
Mailing Address: PO Box 367017 San Juan, PR 00936-7017